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We are constantly monitoring credit card and debit card transactions to identify and prevent fraud on your account. Consumers Credit Union is committed to providing our members the best fraud-fighting tools to strengthen our defenses and help our members take immediate action against fraud. Should we identify suspicious transactions on your account, we will attempt to contact you about the activity via SMS, phone, or email to determine if a transaction was authorized.
Please remember that we will never ask for account information, passwords, or other sensitive information via these unsecure channels. Our SMS fraud alerts only require a simple yes (Y) or no (N) reply. If you aren't certain if the message is authentic, please contact us at (877) 275-2228 to learn more.Thank you for being our member and allowing us to secure your account!
Automated Fraud Alerts FAQ
SMS stands for Short Message Service and is also commonly referred to as a "text message." With an SMS, you can send a message of up to 160 characters to another.
Yes! Your security is our first priority! Our fraud alert messages will simply ask you to reply Y or N to confirm charges. We will never ask for your account number, card number, PIN number, or any other personal information via text message. If you ever receive a text message asking for any personal or identifying information, please do not respond. Call Consumers Credit Union at (877) 275-2228 immediately to report the fraudulent text message.
You will still receive automated fraud alerts via phone and email. A text messaging plan is not required but is a great way to receive fraud alerts about your Consumers Credit Union account.
SMS fraud alerts will come from 91937. You may want to save this number in your contacts with a name you will recognize for future alerts. Fraud alert messages sent from this number will also be labeled CCU Fraud Alert.
Please update your contact information as soon as possible so that alerts will be sent to the proper number on file. You will still receive alerts on your home phone number or email, if that information is on file. Accurate contact information is important so that we can reach you in the event we identify suspicious transactions on your account.
Most SMS messages have a maximum length of 160 characters per message. Some alerts may require multiple messages to provide you with all the necessary information. Also, you will not be charged for any SMS/text message alerts.
If you recognize all of the transactions present in the fraud alert. Simply reply "Y", to confirm the activity as valid. Your card will automatically be unblocked and no further action is required. You may now complete any purchases that may have been declined.
No. Commands can be sent as upper-case, lower-case or a mixture of both.