"I felt compelled to take time out from my day to share how much I appreciate the outstanding Member service that Mr. Philip Myers Sr. provided to me as a Member of CCU! I have been a Member of CCU for several years now. Until recently, I had very minimal communication with CCU’s banking reps because I live in another state and all of my banking needs were taken care of via CCU’s website. However, due to recurring issues I was having with my CCU debit card this year, I found myself needing to call in to get assistance. I was connected to Mr. Myers and he was instrumental at handling the issue for me.
Mr. Myers was a tremendous help with my CCU banking needs. In the past, I’ve conducted banking business with several other banks (locally and online) for over 20 years. Mr. Myers by far, has demonstrated exemplary customer service skills that are unmatched in my experience with this industry. To elaborate, he always returned my calls and emails promptly. He was thorough in handling my banking needs and went above and beyond the call of duty to ensure that he provided me with quality service by personally calling me on occasion to check on me to make sure everything was going well with my account and my experience with CCU. Even though I’ve never met Mr. Myers in person, he has an extraordinary ability to make long distance Members feel as if they are indeed a part of the Consumer’s Credit Union community despite me being hundreds of miles away having never stepped foot in a CCU branch. Over the phone you can always hear and feel Mr Myers jovial spirit and amicable nature; thus, it’s naturally uplifting to encounter such a pleasant disposition on the other end of the phone and it just makes my day. Although I am sure the Credit Union must be extremely busy at times, he never makes Members feel rushed or unimportant and he shows the utmost regard for them.. Every time I speak with him, it seems as if he is always having the most amazing day serving Members at CCU and making them feel appreciated in his own special way,
In a world where people are quick to criticize and complain, but very slow to give thanks and praise, I wanted to share with you all how much I appreciate the wonderful Member service that Mr. Myers and Consumers Credit Union has provided on any given
day. Thanks CCU!" - Me’Shi Avery