Ensuring a safe digital banking experience.
As the people in your corner, protecting your personal financial information is extremely important to us. Your digital banking experience should be not only easy and convenient, but also safe and secure.
When you view our website or log in to digital banking, we transmit information using full industry-standard encryption. In addition, we have experts in internet security who test our systems regularly.
What you can do to safeguard your information
You must take important steps to protect the security of your accounts and information before, during, and after your Digital Banking sessions. If you suspect any unauthorized activity on your account, contact us immediately at 877.ASK.CCCU (877.275.2228).
Stay secure online
The security of your personal information is always a priority at CCU. We use a variety of technologies and techniques to help ensure that your accounts are safe and sound on our side. Here’s how you can help protect your information and money: Always approach communication from your digital devices with a critical eye. Play it smart and minimize your risks.
Here are some specific steps you can take:
- Protect your Email Account! This is a critically important way to secure your personal data and save you from having to deal with someone using your identity for fraudulent reasons, like stealing your money from your accounts. Anyone who gains access to your email account can reset your passwords on any other site, including Digital Banking, and do anything you could do on those sites, such as wire money out, send checks to fake vendors, or max out your credit card. Use the highest level of security your provider offers for your email account, including:
- A secure, unguessable password that is not used on any other site. The most common way for hackers to get into your email is if you use the same password at other sites.
- Multi-factor (aka two-step) authentication – Most email providers allow you to use an authentication app such as Google Authenticator when logging in from a new device. This one security tactic can stop an account takeover in its tracks. For example, if you use Gmail, learn how to protect your account with two-step verification.
- Never give your PINs (Personal Identification Numbers) or passwords to anyone.
- If you notice suspicious activity in your accounts, report it immediately to us.
- Always keep your PC and mobile devices up to date with the latest vendor-supplied updates.
- Install anti-virus, anti-spyware, and other internet security software on your PC. Use it regularly and keep it up to date.
- Be wary of emails you receive from people you don't know, and don't open any attachments or click any links they may contain. When in doubt, delete the message without opening it.
- PLEASE NOTE: No one, including anyone at Consumers Credit Union, will ever ask you to transfer money to anyone (including yourself) in order to keep it safe or prevent fraud. If you get a call or text message like this or if you have any questions about a communication you have received, contact us directly at 877.ASK.CCCU (275.2228).
We recognize how important it is to protect your identity from unlawful use and shield your accounts from fraud and unauthorized access. With that in mind, we want you to know that we will not ask for your CCU Username, password, or multi-factor authentication (MFA) information in an email. You only use your username, password, and MFA challenge questions (potentially) when you log into Digital Banking.
Furthermore, Consumers Credit Union will never:
- Send an email threatening to close your account if you do not take immediate action to provide personal information.
- Send an email asking you to reply by sending personal information.
- Share your name with anyone outside the credit union in a manner inconsistent with our Privacy Policy.
- Contact you and ask for your Digital Banking password or other login information.
Beware of these common scams
Anyone can fall victim to a scam. Scammers play on your trust and typically create a story with a sense of urgency to make you feel like you need to act quickly. Some common examples are:
- The Imposter: “This is the IRS, and you owe back taxes. You must give us your account details to pay these taxes immediately or a lawsuit will be filed against you.”
- Online Romance: “I want to meet you in person, but I can’t afford it. Please send me some money.”
- Fake Family Emergency: “This is the police. Your grandson has been arrested. If you wire bail money to this account number immediately, he can be released; otherwise, he will have to spend the night in jail.”
- Prize Winner: “Congratulations, you have won a fabulous prize! We just need to collect the taxes and fees. We will send you instructions for how to pay them.”
- Investment Scam: “This investment is a guaranteed winner! Are you ready to participate in this once-in-a-lifetime opportunity?”
- Tech Support: “This is Microsoft calling. We have detected malware on your computer. I can fix that for you right away for a small fee.”
- Fake Credit Union Call: “This is Consumers Credit Union. There has been fraud on your account that I’d like to clean up for you right away. But first, just to confirm the account, can you give me your credit card number and read me the numbers on the back of your card?”
- Pay With A Gift Card: No legitimate company or organization will ever ask you to go to a store and purchase gift cards to be sent to them to pay a debt or fee. This is a popular way for scammers to get untraceable funds from you.
Remember, Consumers Credit Union will never ask you for confidential information such as your username, password, PIN, or other information when we contact you.
If you are ever contacted by a scammer and they ask for personal information or to send money, end the conversation immediately and call Consumers Credit Union at 877.ASK.CCCU (877.275.2228) to ensure that your account is protected.
Be alert to avoid fraud.
Fraud can take many forms, but one of the most common current scams is attempted over the phone. If you receive a call from CCU about potential fraud on your account, follow these steps to maximize the security of your account:
- Take the full name of the individual you are speaking with and let them know that you will call them back.
- End the call before providing any information.
- Call our Contact Center at 877.275.2228.
- Tell the representative about the call, including the name given to you. If it was a scam attempt, you will be transferred to our Fraud Department.
Personal Information Stays Personal. Period.
Fraud & phishing
Do you know what a phising scam is? You should.
Report Account Fraud | Call us immediately 877.275.2228 if you spot something irregular on your account or suspect fraud. We promise you a Total Protection Guarantee if any unauthorized transactions occur on your CCU accounts due to usage of our online or automated phone services, or fraudulent ATM, Visa debit card or Visa credit card signature transactions. That means CCU guarantees that your liability will be zero dollars ($0.00). The sooner you report it, the sooner we can help. |
Report Suspicious Emails | Get an email claiming to be from CCU but it looks like it’s from anyone but? Forward it to [email protected] and we’ll check it out. |
Avoid Phishing Scams | Phishing is a popular scam these days. Criminals lure in victims through spam emails, text messages or pop-up messages requesting personal and/or financial information. These can be very well done, looking just like websites you visit every day. Learn to protect yourself by visiting OnGuard Online. |
Protect Sensitive Data On Your Computer | Your computer probably contains a significant amount of sensitive information about you. If it falls into the hands of the wrong person, you could be in trouble. Here’s how to protect yourself:
|
Protect yourself
A whole world of protection in your little hands
Amp up Your Privacy Settings |
|
Protect Your Cards |
|
Check Your Mail |
|
Identity theft assistance
What to do when you are not you?
Recovering from Fraud | Identity theft is a national problem. If you’re ever a victim, we’re here to help -- even if it doesn’t involve your CCU accounts. First thing’s first - If you suspect you’re a victim of identity theft, please contact us immediately at 877.275.2228. We can help determine if identity theft has taken place and guide you in the resolution process via our partner, GreenPath Financial Wellness. These guys are a nationwide, non-profit financial organization that assists consumers with credit card debt, housing debt and bankruptcy concerns. Their professional credit counselors are here to help you solve your financial problems for free. In fact, we’ll pay for 12 months of credit-report monitoring (usually costs about $120) so you’ll have access to your credit reports from all three credit bureaus on a monthly basis to keep a close eye on new and/or unusual activity. |
Report Lost or Stolen Credit / Debit Cards | To report your lost or stolen credit card or debit card, please contact us immediately at 866.820.3842. |
Online & mobile security
Protecting you and your funds. 24-7-365.
256-Bit Secure Sockets Layer (SSL) Technology | For your protection you must use a browser that supports 256-bit encryption, the strongest method of encryption available for use today to access your CCU accounts online. The latest versions of Chrome, Firefox and IE are up to date, so we suggest using one of those. |
Firewalls | The servers that run our site are protected by systems that prevent unauthorized access to our networks called firewalls. We keep an eye on them constantly to prevent security breaches. |
Timeouts | Your online account session will automatically end if there's no activity for 30 minutes. After this timeout, you’ll need to log in again. This is to protect you from accidentally forgetting to log out of your account and someone using the same computer after you having access to your personal stuff. |
Multi-factor Authorization | Not only do we ask you to enter your username and password, but we have added another layer of enhanced security that includes a temporary access code to get into your account, proving you’re who you say you are. |
Third Party Links | Sometimes we’ll link you to partner sites or resources outside of myconsumers.org. When you click on one of those links, you’ll get a pop-up window that notifies you that you are about to enter a third-party site that is owned and operated by someone other than CCU. Before clicking the “continue” button, we recommend that you first read and evaluate the privacy and security policies of that organization to fully understand what information may be collected with or without your knowledge. We do our best to link you to companies we admire that we feel offer helpful info, but we’re not responsible for and nor do we endorse, approve or guarantee the accuracy of information or recommendations on external websites. Like visiting any site on the web, use your best judgment when reading and taking action on what you learn on a site. |
Text Banking Security | We’re hyper-careful to ensure that text banking will never include any sensitive information about your accounts (i.e. account number, PIN, email or personal address). What they do include is your balance and most recent transaction information -- helpful stuff, not personal stuff. |
Online Security FAQ
Q: Is your network secure?
A: Consumers has implemented multiple layers of security on our network to provide added protection, rather than a single layer such as a firewall. This places multiple barriers between the outside world and our business-critical information resources. Yes, we do use firewalls; but we also use our routers and intrusion detection systems to protect the Credit Union's Digital Banking and other networks from unauthorized traffic. All network activity accessing our business-critical systems is logged, monitored, and audited on a continual basis.
Q: Is Consumers proactively working to stop phishing?
A: Yes! We partner with a leading security firm that specializes in Online Fraud protection. We are able to get these fraudulent sites offline quickly using this partnership.
Q: What should I do if I'm suspicious of email bearing the Consumers logo?
A: If you are suspicious, don't reply to, click on, or enter any information. If it says it's from Consumers and you're suspicious, you can forward it to Consumers. If you entered information about one of your Consumers accounts, you should call us immediately. We investigate each incident and take steps to prevent further unauthorized email from being sent.
Q: Does Consumers send out marketing emails?
A: Yes. We use email and our websites to inform members about products and services we offer that may be of value to them.
Q: Should I provide authentication information in an email?
A: You should never enter your member number, Username, or password, in an email.
Q: What protection do I have if I responded to a phishing attempt?
A: Each situation is different. The credit union will work with you to make the best decisions based on the nature of the compromise and what data you shared.
Q: What is phishing?
A: Phishing (pronounced "fishing") is a form of criminal activity that employs social engineering techniques to acquire sensitive information such as PINs and credit card details. By masquerading as a trustworthy person or business in an apparently official electronic communication like email, criminals use sophisticated lures to "fish" for users' financial information.

Protecting Elderly Family From Financial Predators
You may know the common scams that go around like bad jokes. But what about your family? Especially the elderly? Here's a good cheat sheet.

How to Protect Yourself from Identity Theft
Identity theft risks seem everywhere. You need to know how it happens, ways to prevent it, and how to repair the damage.

Fraud Risks Involving Joint Accounts
A joint account is where two or more people have access to its funds. It can be a useful way to share money. But it comes with risk.