Protecting your personal financial information is extremely important to Consumers Credit Union. We understand that your Online Banking experience should be easy and convenient, but also safe and secure.
Our entire site now uses the Secure Sockets Layer (SSL) technology. When you log into our site with your username and password, the information is transmitted via a secure session that is established between your browser and our systems. Your information is encrypted, and sent to our systems for authentication into Online Banking. Please note that Consumers Credit Union never transmits your information without it being encrypted first. Please update your bookmarks and favorites to point to https://www.myconsumers.org.
In addition, we regularly have experts on Internet security test our systems. We have designed our site to meet the highest industry standards for secure transactions, while maintaining high availability.
There are important steps you must take to protect the security of your accounts and information before, during, and after your Online Banking sessions.
Make sure to keep your password secret. Don't write it down, and don't share it with anyone else. If you're using a computer in a public area, make sure nobody else is watching your keystrokes as you enter your password.
Make sure to fully log out of the credit union website and close your browser window after you finish your online banking session, especially if you're using a computer others have access to.
We recommend that you change your password regularly to something than contains more than twelve (12) characters, using a combination of upper and lowercase letters, numbers, and special characters.
If you suspect any unauthorized activity on your account, contact Consumers immediately at 877.ASK.CCCU (275.2228).
The security of your personal information is always a priority at CCU. We use a variety of technologies and techniques to help ensure that your accounts are safe and sound. You should protect yourself also by making an effort to control risks when you use your personal computer or conduct business online.
Here are some of the steps you can take:
We recognize how important it is to protect your identity from unlawful use and shield your accounts from fraud and unauthorized access. With that in mind, we want you to know that it is not our practice to ask for your CCU Username, Password, or MFA information in email. We only ask for your Username, Password, and potentially Multi-Factor Authentication Challenge Questions when you log into Online Banking.