Digital Banking
A better digital banking experience is just around the corner
Important StepsLet's get you started!
- First, review your contact information in digital banking.
- Log in and select Profile & Settings, then choose Contact Information.
- Edit the data as needed for your email address, mobile number and mailing address to make sure we have the most current information.
Later this summer, we’re providing you with a greatly improved digital banking experience, addressing the most common feedback we hear from members. There’s a lot more detail coming in the next few weeks. In the meantime, here are some important things you can do to prepare.
Check your Information
- Make sure your email, address and phone are correct
We're Upgrading for You
- Improvements to your digital banking experience based on your feedback
- Personalized for you
Always Secure
- Additional alert and security options
- Authenticator app option
Easy to Use with More Features
- New, mobile-first design
- Improved navigation
- Enhanced search (transactions, features, FAQ)
- New Statements & Documents hub
- New Transfers hub
- Card information and management all in one place
- Enhanced Bill Pay experience with Find My Bills Feature
- More digital banking support at your fingertips
Your New Experience
- View all accounts with a single login
- See account balances across all accounts, even external accounts
- Organize your accounts (reorder, show, hide)
- Customize which types of recent transactions you would like to see
- Access new tools such as savings goals, spending analysis and more
- View personalized offers and ways to make the most of your membership
Download our mobile app for secure, on-the-go banking.
Frequently Asked QuestionsDigital Banking Upgrade FAQs
As we strive to be the people in your corner, we are here to help with answers to your frequently asked questions.
Learn More About Digital Banking
How do I update my contact information?
Simply login to digital banking, select Profile & Settings, then select Contact Information. You will be able to update your phone numbers, email, and address.
When will the upgraded digital banking experience be available?
The upgrade is scheduled for mid-August, more information will be shared closer to the upgrade.
Why is this change happening?
The changes are happening to provide an improved digital banking experience based on member feedback. Updates include a new mobile-first design, enhanced navigation, customizable dashboard, improved search, and additional security options. Members will benefit from new tools like savings goals, spending analysis, and personalized offers. These improvements aim to make digital banking more personalized, and user-friendly.
Where can I learn more?
Updates will be sent via email and on our website at myconsumers.org/digitalupgrade
Will my existing account information transfer over?
Your account information and 13-months of transaction history will transfer over.
How will I sign into the upgraded digital banking experience? Does my login information change?
Login from the myconsumers.org home page or from our new mobile app. You will use the same Login ID and password. For your security, you will need to complete an additional multi-factor verification for your first login. If you would like to change your login credentials, you may do so afterward.
Do I have to download a new mobile app?
If you already have the CCU mobile app and your device is set to receive automatic app updates, the app will update once available. It will be easy to tell if it updated since the app icon will be blue. If the app does not update automatically, you will be able to download on Google Play Store or the Apple App Store.
Will my existing alerts carry over?
Since this upgrade includes more options for alerts and controls, you will need to take a few minutes to re-enter your preferences.
Will I need to update existing transfers, bill payments or automatic payments?
Existing transfers and payments will carry over with a few exceptions. If there are exceptions which apply to you, we will reach out to you with a separate email communication. We do recommend that when you login for the first time that you review your account and payment details carefully to make sure everything appears as expected.
Can I edit my dashboard?
Yes, you can edit your dashboard to show or hide accounts or features as well as move widgets on the page.
Will I need to update my account nicknames?
Most account nicknames will carry over. To add a new nickname, select your account and then choose 'Account Details'. Please note that each account can have only one nickname. For joint accounts, the nickname will be shared.
Will I need to re-connect to Quicken?
Yes. To allow for a smooth transition, there are steps you will need to take if you are a Quicken or QuickBooks user. More details will be provided on our website.